Single orders meeting any one of the following conditions are entitled to free shipping
(1) Purchasing a coffee machine
(2) Expenditure of TWD 999 or more
A shipping fee of TWD 100 will be charged for orders not meeting the free shipping threshold

We provide iDrip members with numerous promotional activities that are announced on iDrip’s fan page from time to time. To receive event notifications, please log on to iDrip’s website as a member or subscribe to our Facebook notifications, and we will provide you with the latest news and information on promotional offers.
iDrip Facebook fan page: https://www.facebook.com/idrip.tw

(1) Official website: My account-?My discount voucher->Enter discount code->Add
(2) iDrip app: My->My discount voucher->Enter discount code->Add

You can also check for usable discount codes through My discount voucher.

You can contact us via the following methods. Please leave your contact details and our sales team will be in touch.

(1) FB messenger customer service or contact us through LINE (search @idrip)
(2) Call toll free customer service hotline 0800-009-707.
Business hours are: Monday to Friday (10:00-18:00), closed during weekends.

Please notify us via the following methods if you wish to apply to reissue an invoice:
(1) FB messenger customer service or contact us through LINE (search @idrip)
(2) Call toll free customer service hotline 0800-009-707.
Business hours are: Monday to Friday (10:00-18:00), closed during weekends. We will strive to provide you with the best solutions.

iDrip offers diverse payment methods:
(1) Credit card: Visa, MasterCard, or JCB card issued in Taiwan, not including American Express and any credit cards issued overseas. All of the buyer’s data including credit card number, full name, and address are encrypted and will not be read during the transmission process.
(2) Mobile payment: Apple Pay and Google Pay.

*If you are a non-contract client, the monthly subscription can be cancelled through the following 2 approaches:
(1) Official website: Log in as an iDrip member->My order->Order history->Click to cancel
(2) iDrip app: My->My order->Order history->Click to cancel

* If you are a contract client, the monthly subscription cannot be canceled. Please contact us via the following 2 ways if you have any order-related questions:
(1) FB messenger customer service or contact us through LINE (search @idrip)
(2) Call toll free customer service hotline 0800-009-707.
Business hours are: Monday to Friday (10:00-18:00), closed during weekends. We will strive to provide you with the best solutions.

Purchasing through the official website and the iDrip app:
(1) The product will be delivered to your designated location within 3 working days. No deliveries will be made on Sunday, hence the shipping date will be postponed to Monday.
(2) Taiwan proper region: The product will be delivered to you within 3 working days.
(3) Outlying Islands: Shipping to regions including Green Island Township, Lanyu Township, Penghu County, Kinmen County, Lienchiang County, Pingtung County, and Liuqiu Township will require 5-7 working days. The actual arrival time and shipping-related services depend on the shipping location and weather.

If the recipient information is incomplete or if the recipient cannot accept the delivery, or in the event of natural disasters such as typhoon or earthquake, the shipping time will be postponed depending on the conditions.

We will accept requests to return or exchange the product at our discretion (excluding coffee bags or other consumables). However, the request must be made within 7 days of receiving the product and comply with the following policy:
(1) The product must be damaged before taking delivery.
(2) The delivered product is not the same as the one you have ordered, and the product must remain intact including undamaged outer box, product, gift, documents, or information. If a paper invoice was included with the product, the original copy of the invoice must also be returned.
(3) Each order is only entitled to one free return shipping/exchange service.

Due to food safety regulations, all consumables (including coffee bags) may not be refunded or exchanged. Products complying with the return policy may be returned. To return a product, please call the consumer service hotline (0800-009-707) within the 7-day cooling-off period (starting on the day the product has arrived) to notify us about product return. After the product return request has been confirmed by customer service staff, the product will be retrieved by iDrip’s delivery driver. Upon making sure that the returned product complies with the return policy, quantity, and that all the necessary paperwork is in order, the product return process will be completed within 14 working days.

(1) Individual: We always issue an electronic invoice via email within 3 days of shipping.
(2) Enterprise: We will mail the paper invoice to you within 3 working days of shipping.

If your product does not arrive after the scheduled shipping date, you may contact us via the 2 following methods and provide us with your member’s number or order number.
(1) FB messenger customer service or contact us through LINE (search @idrip)
(2) Call toll free customer service hotline 0800-009-707.
Business hours are: Monday to Friday (10:00-18:00), closed during weekends. We will strive to provide you with the best solutions.

If your product is damaged when you receive it, please contact us via the 2 following ways
(1) FB messenger customer service or contact us through LINE (search @idrip)
(2) Call toll free customer service hotline 0800-009-707.
Business hours are: Monday to Friday (10:00-18:00), closed during weekends. We will strive to provide you with the best solutions.

We offer different coffee bag combinations (5, 10, or 25 bags) for your selection. You may purchase them via the 2 following methods:
(1) Official website: Specialty coffee bags->Individual coffee bags or monthly combo coffee bags
(2) iDrip app: Coffee market->Coffee bags